We’re hiring for a Project Support and Logistics Associate

This IT Support and Logistics Associate role combines elements of an IT Support Specialist and a Logistics Coordinator, focusing on deploying and maintaining Wi-Fi networks for humanitarian projects globally while managing equipment shipments and partner support.

We’re looking for a passionate IT Support and Logistics Associate to help us build a future where  internet access is available to the individuals and communities around the world that need it the most.

Jangala’s projects have currently delivered quality Wi-Fi to 40,703 people and impacted a population of 98,396 worldwide. 

Key info

Location

We are only able to accept candidates that have the right to work in the UK, and are within a reasonable commuting distance to Walthamstow, London

Hours 

35 hours per week. Our usual working time is 09:30 - 17:30 Mondays-Fridays.

Salary 

£29,000-£34,000 (based on experience), including bonus of up to 7.5% 

The essentials

  • Excellent and professional verbal and written communication skills

  • Strong organisational skills

  • Experience in providing first-line or second-line IT support 

  • An interest in technology and network engineering 

  • A desire to grow and excel in a unique role covering a wide range of skills

Flexibility 

Our office is located in Walthamstow. Due to the role’s responsibilities, this role will need to be on-site 4 days a week. A fifth day can be worked either remotely or on-site. 

What’s this role’s purpose?

This role is crucial in implementing our Wi-Fi technology for a diverse set of partners in remote areas, providing technical and logistics support to ensure smooth operations. The position directly contributes to Jangala's mission of expanding internet access in underserved communities worldwide.

Interview process

3 stages, including 2 interviews and a task round. Interviews will last approximately 45 minutes and the task round is between 1-2 hours. 

Reporting to…

This role will report to the Project Delivery Lead

Benefits

  • Flexible working

  • 29 days of paid leave a year, on top of paid bank holidays (in a normal year that’s 37)

  • Quarterly bonus assessed on a whole team level

  • 5% employer pension contribution

  • Free gym and climbing membership

  • Potential shadow share options in future commercialisation

  • Enhanced parental leave

  • Designated L&D budget

  • Volunteering experience, seeing Jangala in action!

  • Team days out

About the role

The IT Support and Logistics Associate facilitates the deployment of Jangala's Big Box and Get Box systems globally, supports equipment logistics, and provides crucial support to our projects team. This role is crucial in helping partners get - and stay -  connected in remote contexts worldwide

Key Responsibilities

  • Technical Support (60%)

    • Provide first and second-line technical and troubleshooting support for our partners in challenging environments. 

    • Reviewing and analysing complex technical information to define and solve technical problems and support project partners around the world to build Wi-Fi networks. 

    • Contribute to the product design and development process using experiences from troubleshooting and deployment.

    • Capacity Building: train partners, develop documentation, and improve service offerings. 

  • Logistics Support (30%)

    • Prepare and dispatch packages from London workshop

    • Liaise with customs organisations globally, ensuring compliance with import regulations.

    • Handle equipment stock management and manage shipping processes 

  • Other (10%)

    • Conduct site surveys and determine equipment needs.

    • Participate in project team activities where required and as part of ongoing development (e.g., monitoring and evaluation activities, project site visits for installations)

The impact you can make

Empowering Emergency Responders - Jangala has helped provide 80 people for intense coordination activities for relief efforts in Türkiye & Syria - and we're looking to expand how we help serve humanitarian efforts.

Transforming Education in Underserved Areas - Jangala enabled internet access for 3,000+ students and faculty at Kpando High School, Ghana, transforming learning capabilities with a network covering the entire campus.

Advancing Digital Literacy in Remote Areas - Jangala helps support 3,000+ children annually through a mobile digital literacy van equipped with reliable internet via our Big Box, reaching remote schools across diverse locations.

Improve Jangala products by providing rich feedback from users to improve hardware, software and user experience. 

Candidate requirements

We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religions, and beliefs. We particularly encourage applications from groups traditionally underrepresented in the technology and humanitarian sectors.

Essential 

  • Excellent and professional verbal and written communication skills

  • Strong organisational skills

  • Experience in providing first-line or second-line IT support or as a network engineer

  • An interest in technology. 

  • A desire to learn in order to grow and excel in a unique role covering a wide range of skills

About you

  • Enthusiastic and diligent

  • Versatile and thorough

  • High attention to detail

  • Self-motivated and able to prioritise workload

  • Strong problem-solving skills

  • Passion for social impact

  • Independent yet collaborative

  • A passion for technology

  • Excited about working across critical processes

How to Apply

To apply, please send: 

  • A CV 

  • A motivation letter of no more than one page explaining why you want to work for Jangala and why you’re a good fit  

to leo@janga.la with the subject line: Project IT Support and Logistics Associate/Your name.’ The deadline for applications is 10th August 2024. We will respond within two weeks of your application being received.