We’re hiring for An IT support and Logistics Associate

We’re looking for a passionate IT support and Logistics Associate to help us build a future where internet access is available to the individuals and communities around the world that need it the most.

£28,000k-£32,000k pa

Details of the role

We are looking for an IT Support and Logistics Associate to support and empower our partners to build quality Wi-Fi networks and get people connected. You will provide the logistics support required for our equipment to reach our partners around the world in a speedy and confident manner, as well as project support to our Global and UK projects team where required.

As part of our projects team, you will be working to support initiatives around the world, from schools in Uganda and Ghana, to healthcare clinics in South Africa and Nepal, charities in the UK and India and many more. From grassroots groups supporting refugees to major aid organisations like Unicef to local government bodies like Coventry Council, you’ll be helping them get online using Jangala’s innovative technology.

You are an enthusiastic and diligent people-person who is both versatile and thorough in your work. You will have a high level of attention to detail, be able to use your initiative and be able to prioritise your workload and be a strong problem solver. You will have a passion for social impact, enjoy your independence as well as working collaboratively with our rapidly growing team. You will be excited about the prospect of working across various critical processes to ensure our partners are supported and receive the equipment they need to carry out vital work.

Every day, you’ll work with our partners to help them set up their Jangala Wi-Fi networks so they can get online to deliver their work, from healthcare delivery to emergency response and education. You’ll help with capacity building, both for our project partners through our setup process, training, technical support and troubleshooting, as well as for our product and projects teams, to help us improve our solution and connect more people. You’ll prepare packages for dispatch in our London workshop and storage spaces, ensure they are processed in a timely manner and liaise with customs organisations around the world to ensure our products arrive safely. As a member of Jangala’s project team you’ll also have the opportunity to get involved in other areas of the project cycle, such as the monitoring and evaluation of our projects.

If you’re the successful candidate, you will play a key role in increasing Jangala’s impact on the ground and ensuring the smooth running of our operations. You will learn about Jangala’s technology as well as the areas in which we work. A good grasp of both will be important in supporting our projects on the ground, who face huge challenges in supporting some of the most vulnerable people in the world.

This role offers potential for someone with a background in IT, IT support and/or logistics support, ideally in an international context or in the charity sector. We would also welcome candidates looking to switch sectors and that have ambitions in the humanitarian and development sectors. It offers a rare opportunity to work with global humanitarian aid, emergency response teams and development partners, as well as working at an exciting start-up with big ambitions to deliver impact on a huge scale.

The salary for this role will be £28,000 to £32,000 depending on experience, supplemented by the company wide bonus scheme of up to 7.5% and access to our shadow employee ownership scheme as the trading arm of Jangala is established. We plan for salaries at Jangala to grow alongside our positive impact on the world and our levels of responsibility and oversight.

Primary Responsibilities

Technical/IT support (40%)

  • Provide first-line support to Jangala partners, helping them build Wi-Fi networks in challenging contexts around the world

  • Provide ongoing capacity building and support to our project partners, to ensure they are making the most of their networks, expanding them and improving quality

  • Providing troubleshooting and technical support to our partners via a number of channels

  • Reviewing and analysing complex technical information to define problems, draw conclusions and provide solutions to technical problems

  • Working with our project team to carry out site surveys and establish the equipment needs of our project partners

  • Day-to-day administration of our support platforms

  • Liaising with hardware and software teams to resolve technical issues and provide feedback that improves Jangala’s equipment

  • Collaborating with Project Delivery Lead to develop procedures and documentation that improve Jangala’s service offering and partner capabilities

Projects support (20%)

  • Supporting with onboarding of new project partners

  • Supporting M&E activities where relevant

Dispatch (40%)

  • Leading on the national and international dispatch / export of Jangala equipment

  • Ensuring equipment is packed and dispatched against orders in an efficient and timely manner.

  • Arranging and tracking collections and shipping and dealing with delivery queries

  • Managing relationships with couriers and shipping partners, processing exports including preparing shipping documents and liaising with customs clearance bodies

  • Ensuring collection, maintenance and management of all data related to shipping, customs and stock

  • Collaborating with Project Delivery Lead in the development of relevant procedures and practices.

  • Ensuring compliance with all relevant import regulations and procedures.

Candidate requirements

Essential

  • Demonstrable experience in providing technical or IT support using excellent verbal and written communication skills, both with internal colleagues and external parties

  • Demonstrable experience using CRM or support desk software.

  • Strong organisation skills, able to prioritise and progress a range of issues

Desirable

  • Experience in configuring, monitoring and installing network components such as routers, switches and wireless access points

  • Knowledge and understanding of networking and firewalls

  • Experience in international trade/logistics (shipping, exports, imports)

  • Experience working with forwarding agents

  • Knowledgeable of customs clearances processes or exports to different countries (including Middle East, Africa, South America)

  • Experience working with charities/NGOs

  • Experience producing technical specifications, operational documentation, work tools and reports.

  • Experience of database administration

  • A valid driver’s licence

Working with Jangala

Jangala’s office and workshop is based in London and the role will require regular attendance to lead on dispatch of Jangala equipment and management of our stockroom. Outside of this, the employee will be able to work remotely.

We are committed to creating an environment that attracts, motivates, and supports the best people from all backgrounds. This includes:

  • Flexible working (general arrangement is one day in the office per week)

  • 29 days of paid leave a year, on top of paid bank holidays

  • Quarterly bonus assessed on a whole team level

  • 5% employer pension contribution

  • Free gym and climbing membership 

  • Future shadow share options in the future

  • Enhanced parental leave

  • An emphasis on experience, talent and motivation, rather than academic qualifications or CV specifics

We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religions, and beliefs. We particularly encourage applications from groups traditionally underrepresented in the technology and humanitarian sectors.

We understand that many people - often people who identify as women - only apply for jobs when they believe they match 100% of the criteria. If you don’t meet all the criteria but you believe that this is the right position for you, please get in touch.

How to Apply

To apply, please follow this link and submit your application using the Charity Job portal.

You will be asked for: 

  • A CV 

  • A motivation letter of no more than one page explaining why you want to work for Jangala and why you’re a good fit  

We will be in touch, within 14 days of the closing date, with candidates whose applications we would like to progress. If you have not heard from us in that time please assume that you have not progressed to the next stage. Unfortunately, as a small team, we are unable to provide individual feedback on applications.